NZ Couriers for New Zealand Online Auctions - Door to Door Courier Service for Auckland, Wellington, Christchurch & ALL NZ


Shipmytrade Claims

ALL claims must come through Shipmytrade. Below is our procedure for claims.
Only items that are adequately packaged for transport will be considered for a claim.

To make a claim, ensure that you keep the original packaging, this may be required for the claims assessment process to determine if the item was adequately packaged.

To ensure that your goods will be covered, please use all of the original packaging for products when possible, otherwise see our packaging guidelines.(Note: That these are guidelines only and we do not guarantee any acceptance by our supplier for claims, so please ensure you do your best with packaging to prevent damages in transit).

Please include your Shipmytrade Reference Number when making a claim.

The claims process

Step 1

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The Customer to notify Shipmytrade - Claims or Customer Services immediately of Product Damage. Damage must be endorsed on our suppliers Proof of Delivery/connote. (Write "Damaged" on the suppliers Proof of Delivery/ connote, and keep the packaging and goods until further notice

Step 2

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Written notification of claim (proforma claim form) must be lodged within 5 days from date of delivery. (We must lodge this within 7 days with our supplier, so we will need this within 5 days)

Email: SMT1@shipmytrade.apac.microsoftonline.com
or
Fax:
(04) 526 8123

Step 3

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Shipmytrade will send an acknowledgement letter to the claimants email address. This will include the claim number and we will request necessary documentation, which will be required by our supplier to progress the claim.

Step 4

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The Customer must forward an Invoice/value claim to Shipmytrade Claims. This must include:

  • A copy of the quote from repairer for repairs
    If irreparable a tax invoice from the manufacturer for replacement goods is to be supplied. In the event that the item was purchased through an online auction such as Trade Me, irreparable or not, a copy of the original auction with sale price is to be supplied. The damaged item may need to be returned for Insurance assessment. In the event the item needs to be collected for assessment, it will be arranged for our supplier to pick up the damaged item and packaging, free of charge.
  • A copy of the purchase price and replacement cost.
    A tax invoice from the manufacturer for replacement goods is to be supplied. In the event that the item was purchased through an online auction such as Trade Me, a copy of the original auction with sale price is to be supplied. The damaged item may need to be returned for Insurance assessment. In the event the item needs to be collected for assessment, it will be arranged for our supplier to pick up the damaged item and packaging, free of charge.
  • Freight charges relating to repair or replacement of item
    The original freight charge (as per carriers contracts) is not claimable as this includes our insurance coverage. This is normally pre-paid so should not present a problem.

Step 5

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Shipmytrade will consider the claim, to determine if it appears to be claimable, If Shipmytrade consider it could be claimable they will then forward the claim to their supplier who will investigate the claim further. (This does not constitute acceptance). The claim at this stage must contain supporting documentation and evidence as requested above, and as may be requested throughout the process. If this claim cannot be put forward, Shipmytrade will advise by email if the claim is un-claimable.

Step 6

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If the claim is passed on to our supplier, they will submit the claim to their Insurance Broker for consideration.

Step 7

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A decision will be delivered to Shipmytrade from the supplier:

If the claim is successful
Shipmytrade will forward payment to the Customer.

If the claim is unsuccessful
Shipmytrade will advise the customer in writing.

 

 

 




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